What happens after I place an order?
For instocks: we receive your order, check the item(s), package then dispatch within 3 days.
For some sportswear range: we send your order to our US/UK supplier, and your dispatch date depends on what option you opt (No Rush, Normal, Rush).

What are my shipping options?
We ship Worldwide. Options are available for choosing upon checkout.
For local deliveries in Singapore, you can choose SingPost or Ninjavan.
Due to safety concerns, self-collection isn’t available.

How long does it take to ship?
For local deliveries in Singapore, in general 3-5 days, but that entirely depends on the individual shipping provider.
For worldwide deliveries, it depends on the option you choose.

What are your return policies?
Kindly ensure your return fulfils the following conditions:
– Item is returned to us within 14 days upon delivered date.
– Item is in original condition, unwashed, and within original packaging.
– Returns/Exchanges are confirmed and agreed between LoveHanaa and the customer.
– Accessories are non-returnable due to hygiene reasons.
– On-Sale items are not entitled for returns/exchanges.

What are your exchange policies?
Refunds and Exchanges are on a case by case basis. No change of mind allowed.